Boosting End-User Experience in an Existing Cyber Security SaaS Product
The context
SureCloud, a leader in governance, risk, and compliance (GRC), provides its software solution to household names such as M&S and Autotrader. They sought to enhance its platform to better meet the needs of its expanding customer base. The goal was to improve end-user experience while maintaining the platform's powerful capabilities.
Governance, Risk & Compliance
B2B
Business critical SaaS product
UK
The problem
SureCloud's expanding suite of products had led to increased complexity within the platform, causing navigation issues for users. The challenge was to simplify the user interface while maintaining the platform's powerful capabilities, ensuring it remained user-friendly and accessible.
The objective
The project aimed to streamline the SureCloud platform to enhance usability, making it easier for users to navigate while preserving its robust functionality. The redesign also needed to be scalable to support SureCloud's future growth and customer base expansion.
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The approach
Simplified the platform’s navigation structure.
Redesigned key user interfaces to improve usability.
Developed a scalable UI design system for future growth.
Worked closely with the development team to ensure the design aligned with their technical needs.
“The team didn’t need a lot of my time to get going; they were able to get up and running very quickly to produce high-quality output. Our development team were very pleased with the high quality of the designs produced.”
— Alex Brown, Chief Technology Officer, Surecloud
The result
Improved journeys through the product
Clearer interpretation of data & tables
Scalable design system successfully implemented.
Positive feedback from users on the redesigned platform.
5/5
Quality
5/5
Schedule & value
5/5
NPS
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